Hardware
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- Next working day on site contract support
- Next available working day non contract support
- Large UK spares holding, with most spares being shipped within 24 hours either from stock or direct from the manufacturer.
- Three levels of service contract support
- Dedicated Service engineer
- Preventative maintenance
- Calibration service
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Software
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- 4 hour telephone &/or remote access support
- Bug escalation management
- 12 monthly or less operating system role outs
- Client driven software development
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